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| PW Mail |
PW Mail is a simple and confidential way to email Advisers and other Pillow-Whisper members. When you send PW Mail, the person you write to only sees your Member Name and never your real email address!
In order to protect customers from unwanted email, Advisers may only send mail to their existing customers. Clients can send mail to whomever they'd like but must have a valid credit card on file with Pillow-Whisper in order to send PW Mail. If you haven't yet added your credit card info to your account, you can do so here.
If you don't want your PW Mail forwarded to your personal email address, you can adjust your Mail Delivery preference in the Options tab in the PW Mail Center.
To read your PW Mail, click on "Read Mail" or "View details" in the Mail Center section of My Account, then click on the subject of the message you'd like to read!
You can send PW Mail using several different methods:
- Click on "Send Mail" in the Mail Center section of My Account
- Click on the Compose tab in the PW Mail Center
- Click on "Send Mail" on the left side of a Adviser's Profile
- Click on "Send Mail" on the left side of a Adviser's Listing
There are 5 different types of Mail (Type of Mail selection):
- Regular Mail lets you send simple messages and attachments. The recipient will receive an PW Mail with the message you write and it won't cost anything to open it.
- Tribute Mail allows customers to send a Tribute (like a cash gift) to a Adviser along with a message. As soon as the mail is sent, the money is automatically transferred from the sender's account to the recipient's account. This type of mail is only available to customers.
- Offer Mail is an invitation for 1 - 5 free minutes to be redeemed like coupons -- you can call for those minutes at no cost. Offers will automatically be redeemed, one per call, in the order received and an offer will be considered redeemed in full even if you don't use all of the minutes. Offers expire 60 days from the date received.
- Payment Request Mail is simply a request that you pay the designated price for the content contained in the message. In a Payment Request Mail, the content is viewable and money will only be exchanged if the recipient accepts the request for payment. You may receive this type of mail if you click on a "Buy Now" button.
- Pay-to-View Mail has a fee assigned to it by the sender and you must pay in order to view the message's contents. You may receive this type of mail if you click on a "Buy Now" button.
To make a client a free minute offer:
- Click on "Send Mail" in the Mail Center section of My Account
- Click on the Compose tab in the PW Mail Center
- For Type of Mail select Offer
- For Offer select how many minutes to offer
- Fill out the other items and send the offer
If you receive a Paid Mail -- Pay-to-View or Payment Request -- from a Adviser (or click on a "Buy Now" button), you are not charged the cost of the mail unless you decide to purchase the content. Paid Mail that has not been purchased (or paid for) will show as "Pending" in the Payment Status column of your PW Mail Center inbox and purchased mail will show as "Paid."
To pay for a Paid Mail, click on Send Payment. Or click on "Reply without paying" if you don't want to purchase the content but would like to respond to the sender.
Options - For forwarding, Blocking and Auto Reply:
- Forwarding options:
- Notify me when I get new email
- Notify me and send me the entire email
- Do not notify me or send me email
- Blocking: Allows you to block members from mailing to or calling you
- Auto-Reply: You can set up an automatic reply message to anyone who emails you
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